Shapermax will accept returns up to 60 days after the delivery date.

There is no service charge.

The product must be in new or undamaged condition without stain, perfume smell or deforming and in their original packaging. Unworn and Unpacked. Returned products will be inspected and any returns that do not meet our policy will not be accepted.
For instructions on how to send the returned products, refer to the email received after placing the return request.

Luckily, with our 100% Guarantee, you get easy returns. This is how you can issue a request:You can simply email our customer care team: support@shapermax.com and inform us of your order number and your exchange/return request.Once your request is submitted, we'll approve it and send the return shipping instructions via email. Please don't forget to check your inbox, spam, or junk folder.As soon as you have brought your package to your local post office, please reach out to our team to share your return tracking with us.

Once we see your garment(s) are on their way to us, for the exchange request, your exchange garment(s) will be shipped to you and a shipping confirmation email will be sent straight over to let you know it's on the way;

for the return request, we will process your refund for you, and you will be notified via email. Your refund will be processed and applied to the original method of payment.

Note that refunds can take up to 1-3 business days to appear in your bank account due to varying processing times of financial organizations.

If you are not totally in love with how they feel or fit, simply exchange or return them within 30 days, please feel free to contact us for a return shipping label: support@shapermax.com

We apologize if you received a damaged item. Please send a photo of the damaged product to support@shapermax.com with your order number and we would be happy to help you with a resolution. Please note that any damaged item outside of a 30 days return window cannot be returned or refunded.

Express Shipping FREE
3-7 business days
Please note that shipping times do not include the standard 1-2 business days processing time it takes for the order to be shipped.
Please note: due to the large order volume and slower shipping services during the Black Friday shopping period, some shipments may be delayed. We're working diligently to get your order to you on time.

Yes, we offer standard and express shipping options across the United States.

If you mistakenly entered the wrong address during checkout, please immediately contact us at support@shapermax.com. Our team will work to change the shipping address for you as quickly as possible.However, we can only change the shipping address if the order has not yet been processed or shipped. Therefore, we encourage you to reach out to us promptly to ensure that your order is sent to the correct location.

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.

Most orders placed on business days will be processed and shipped within 1-2 business days.

We are unable to ship on weekends or federal holidays, any orders placed during this period will be shipped the following business day.

Normally, most of Shapermax's in-stock products are shipped from the U.S. Some would be sent directly from our factories in the U.S.

We've partnered with top manufacturers and distributors to ensure that only products of the highest quality standards are shipped to you in no time.

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Our website is currently in U.S. dollars. You can easily switch to your preferred currency at the bottom of the page. All purchases will be converted to USD after purchase.

We accept the most popular payment options in the United States, including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and Afterpay.

Your payment is secure and your information always remains private. All information is encrypted to ensure the overall security of all sensitive information.

Duties and sales tax will be paid by Shapermax, therefore the price at checkout is all you pay.